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Legal

Privacy Policy

Last updated: 1st August 2025

Your privacy matters to TranspoShip. This policy explains what personal information we collect when you use our website, platform or services, and how we use, store and protect it.

By accessing or using the service you agree to the practices described here.

1. Information we collect

Information you give us

  • Account information — name, email address, phone number, business details and billing information.
  • Shipping information — the customer names, addresses, phone numbers and order details needed to complete deliveries.
  • Payment information — payment method details, processed securely through third-party payment providers.

Information collected automatically

  • Device information — IP address, browser type, operating system and device details.
  • Usage data — how you interact with our website, app and services.
  • Cookies and similar technologies — used to improve your experience and measure platform performance.

Information from third parties

We may receive information from courier partners, ecommerce platforms and payment gateways so that shipments and payments can be processed efficiently.

2. How we use your information

We use the information we collect to:

  • provide and improve our shipping aggregator services;
  • process shipments, pickups, returns and deliveries;
  • send updates, invoices and notifications;
  • keep transactions secure and prevent fraud;
  • analyse trends and improve platform performance;
  • meet legal and regulatory obligations.

3. How we share your information

We do not sell or rent your personal information. We may share it with:

  • courier and logistics partners, to carry out shipments and deliveries;
  • payment processors, to complete secure transactions;
  • technology partners, for hosting, analytics and customer support;
  • legal and regulatory authorities, where the law requires it or to protect our legal rights.

4. Data security

We apply industry-standard safeguards — including encryption, firewalls and access controls — to protect personal information. No method of transmitting data over the internet is completely secure, however, so we cannot guarantee absolute security.

5. Data retention

We keep personal information only for as long as it is needed for the purposes described in this policy, unless the law requires a longer retention period.

6. Your rights

Depending on where you are located, you may have the right to:

  • access, update or delete your personal information;
  • opt out of marketing communications;
  • ask us to restrict, or object to, certain processing;
  • request a copy of your personal data in a portable format.

To exercise any of these rights, write to support@transpoship.com.

7. Cookies

We use cookies and similar technologies to improve browsing and to analyse how the website performs. You can disable cookies in your browser settings, although some features of the website may then stop working properly.

9. Children's privacy

Our services are not intended for anyone under 18, and we do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this policy from time to time. Any change is posted on this page together with the new revision date.

11. Contact us

Questions about this policy can be sent to our support team.